Contact and Identification

Identification

Name: Mirian Pereira Soares, sole trader.

Tax identification number: 322839661.

Business address: Av. Prof. Eng. Joaquim Vieira Natividade, 1, 2460-071 Alcobaça, Portugal.

Brand and website: FlowGrounded, www.flowgrounded.com.

Information published under Article 10 of Portuguese Decree-Law 7/2004.

How to reach us

Email: info@flowgrounded.com. This is the main channel for everything: questions before you buy, access to the lessons, refunds, invoicing and personal data requests.

Phone: +351 964 208 326 (call to a Portuguese mobile network). Working days, 9:00 to 18:00, Lisbon time.

WhatsApp: on the same number, only for customers who bought the Guided Bundle. Please send any other questions by email, so there is a written record.

We do not offer face-to-face service.

Reply times

We reply to all emails within 24 working hours.

For refund requests within the 14 days, we order the refund within 2 working days. Access problems are sorted out on the same working day.

Providers we use

Hosting: Vercel Inc. Payments: Stripe Payments Europe, Ltd. Transactional email: Resend. Guidance messages: WhatsApp Ireland Limited.