Payments and Invoicing

Currency and prices

All prices are in euros and are final prices, including VAT at the legal rate where applicable. There are no hidden costs, processing fees or postage.

The price that applies is the one shown when you complete your purchase. We may change prices, but never in a way that affects a purchase already made.

If your card is in another currency, your bank may charge a conversion fee. That fee is your bank's, not ours.

One-time payment

All purchases are one-time payments. We do not create subscriptions, we do not store your card for future charges and there is no automatic renewal.

Payment methods

Credit and debit cards from the main card networks and, depending on your country and device, other methods shown on the payment page, such as MB WAY, Apple Pay or Google Pay.

Who processes the payment

Payments are processed by Stripe Payments Europe, Ltd., based in Ireland and certified to PCI DSS Level 1.

Card details are entered directly on Stripe's page and never pass through our servers. We only receive your email, name, country, the amount, the product and the last four digits of the card.

What appears on your statement

The charge appears as FLOWGROUNDED.

If you see a charge with this description that you do not recognise, email info@flowgrounded.com before opening a dispute with your bank.

Invoice

We issue an invoice for every purchase, using certified invoicing software, and send it to the email address given when paying.

If you want an invoice with your tax number, enter it on the payment page. If you forget, email info@flowgrounded.com within 30 days of your purchase and we will issue the invoice with the correct details.

Declined payments

If the payment is declined, there is no contract and no charge. Any pre-authorisation that shows on your statement is released automatically within the time set by your bank.

The most common reasons for a decline are card limits, blocks on online purchases or authentication that was not completed. If it happens several times, email info@flowgrounded.com.

Security

The website only works over HTTPS, and the payment page uses strong authentication when your bank requires it.

We never ask for card details by email, phone, SMS or WhatsApp. If you receive a request like that in our name, it is fraud: do not reply, and let us know at info@flowgrounded.com.