Terms and Conditions
1. Who we are
The website www.flowgrounded.com and the FlowGrounded brand are run by Mirian Pereira Soares, tax number 322839661, a sole trader with a business address at Av. Prof. Eng. Joaquim Vieira Natividade, 1, 2460-071 Alcobaça, Portugal.
Contact: info@flowgrounded.com. Phone: +351 964 208 326.
We have no premises open to the public. All our products and services are sold and provided remotely, by electronic means.
2. Scope
These terms govern the purchase and use of the video lesson programmes and the WhatsApp guidance service sold on this website.
By buying, you accept these terms as published on the day of your purchase. This page is always available from the footer, and we email you the key points along with your confirmation.
3. Who can buy
You must be 18 or over and legally able to enter into a contract. The programmes are meant for personal use by adults.
If you buy on behalf of a business or for professional purposes, you do not have the rights the law reserves for consumers, including the right of withdrawal. This does not affect the voluntary guarantee described in section 10.
4. What we sell
Individual programmes: Yoga, Pilates, Breathwork and meditation, and Mobility and stretching. Each programme is a set of recorded video lessons with a PDF guide. The number of lessons and the length of each one are shown on the programme page.
Complete Bundle: all four programmes plus an 8-week guided plan in PDF.
Guided Bundle: everything in the Complete Bundle plus a 60-day WhatsApp guidance service, described in section 7.
The programmes are digital content with no physical medium. They do not include live classes, in-person physical assessment, physiotherapy, nutrition, meal plans or any kind of healthcare.
We may add new lessons and improve existing ones. We never take away anything you have already bought.
5. Price and payment
Prices are in euros and are final prices: they include VAT at the legal rate where applicable, and there are no delivery costs or extra fees. The price that applies is the one shown when you complete your purchase.
You pay once. There are no monthly fees, no automatic renewals and no future charges.
Payments are processed by Stripe. The payment and invoicing conditions are on the Payments and Invoicing page.
6. How the contract is made
You choose the programme or bundle, you are taken to Stripe's secure payment page, you enter your details and you confirm the purchase with the payment button. Before you confirm, you can see the product, the total price and these terms.
The contract is made when the payment is authorised. Straight after that you see the confirmation on screen, with access to the lessons, and you receive the same confirmation at the email address you gave.
If the payment is declined, there is no contract and no charge.
We may refuse or cancel a purchase where there are serious signs of fraud, use of someone else's payment method or abusive sharing of access. In that case we refund any amount charged.
7. WhatsApp guidance (Guided Bundle)
After your purchase, your lesson area shows a button to start a WhatsApp chat with us on +351 964 208 326. You need a WhatsApp account, which is a service provided by WhatsApp Ireland Limited under its own terms.
The guidance lasts 60 consecutive days, counted from your first message. You can send that first message up to 6 months after your purchase. If you have not activated it by then, the guidance expires, but you keep access to the lessons.
During the guidance you can send questions about the lessons by text, voice note or a short video of your practice. We reply on working days, within 24 working hours at most, with pointers on technique, which variations to choose and how to organise your lesson plan. Every two weeks we suggest a review of your plan.
The guidance is personal and non-transferable, and it is given in writing or by voice message. It does not include video calls, live classes, assessment or treatment of injuries, medical or nutritional advice, or meal plans.
The pointers we give are general physical exercise guidance, based on what you show us. They do not replace an assessment by a health professional. If you describe pain, symptoms or a medical condition to us, our reply will be to refer you to a health professional.
We ask for reasonable use: the guidance is there to support your practice of the lessons you bought. We may close the chat, refunding the proportional part of the service price, in cases of offensive language, harassment or use for purposes unrelated to your practice.
If we repeatedly miss the reply times, you can end the guidance and receive the proportional part of the service price. For this purpose the service price is 90 euros, the difference between the Guided Bundle and the Complete Bundle.
8. Delivery and access
The lessons are available immediately, electronically, with no account or password. The conditions, the technical requirements and what to do if you do not receive access are on the Delivery and Access page.
Access to the programmes you buy is for life: it lasts as long as FlowGrounded exists, with no time limit and no extra payment. If we ever stop trading, we will give you at least 60 days' notice and make the videos and PDFs available for you to download.
9. Licence to use
We grant you a personal, non-exclusive and non-transferable licence to watch and use the content for your own practice, on your own devices.
You may not copy, record, redistribute, share, resell, rent out, show in public, project in classes or groups, post on social media or use the content to teach other people.
You may not share the access link or the proof of purchase stored in your browser. If we detect sharing or commercial use, we may suspend access, and you may also be liable for copyright infringement.
10. 14-day guarantee and right of withdrawal
You have 14 days from your purchase to change your mind and get a full refund of what you paid, without giving a reason, even if you have already watched lessons, downloaded the PDFs or started the guidance.
The law would allow the right of withdrawal to end because the digital content is supplied immediately, and would allow us to charge for the part of the service already provided. We choose not to rely on either of these exceptions: the 14-day guarantee always applies, in full.
The steps are on the Refunds and Withdrawal page, and the model form is on the Withdrawal Form page.
11. Conformity
We are responsible for any lack of conformity of the content and the service under Portuguese Decree-Law 84/2021. If a lesson does not open, is faulty or does not match its description, you are entitled to have it brought into conformity, to a price reduction or to end the contract.
Email info@flowgrounded.com describing the problem. We reply within 24 working hours and either fix it or refund you.
12. Health and safety
The lessons are general physical exercise. They are not medical advice, they are not meant to diagnose, treat or prevent any disease, and they do not replace a health professional.
Before you start, read the Health Notice. By buying, you confirm that you have read it and that you practise within what your body allows, using the easier variations whenever you need to.
13. Website availability
We do what is reasonable to keep the website and the lessons available, but there may be interruptions for maintenance, third-party failures or force majeure.
If a fault on our side stops you from accessing the lessons for more than 15 days in a row and we do not fix it after you tell us, you can end the contract and get back what you paid.
14. Intellectual property
The videos, texts, sequences, PDFs, the FlowGrounded brand, the logo and the website itself belong to us or are used under licence. Buying does not transfer any intellectual property rights.
Some photos on the website come from licensed image libraries and illustrate the setting of the lessons. They do not show customers.
15. Liability
We are liable for damage caused by our failure to meet our obligations, as provided by law. We do not exclude or limit liability for wilful misconduct, gross negligence, death or personal injury, nor the rights that consumer law gives you.
We do not guarantee specific physical results: they depend on how regularly you practise, your technique and your own circumstances.
We are not responsible for failures of your equipment, your internet connection or third-party services outside our control, including WhatsApp.
16. Personal data
We process your data as described in the Privacy Policy. For any request about your data, email info@flowgrounded.com.
17. Changes
We may change these terms to keep up with changes in the law or in the service. The version that applies to your purchase is the one published on that day. The date of the last update is at the top of the page.
18. Final provisions
You may not transfer your position under this contract to anyone else. If any clause is found to be invalid, the rest remain in force.
The contract is made in Portuguese, Spanish or English, depending on the language of the website where you bought. If there is any doubt about interpretation, the Portuguese version prevails.
19. Governing law and disputes
Portuguese law applies. As a consumer, you keep the protection of the mandatory rules of your country of habitual residence, and you can go to the courts where you live.
Before going to court, talk to us at info@flowgrounded.com. The Complaints and Disputes page gives details of the Portuguese electronic complaints book (Livro de Reclamações) and the competent alternative dispute resolution body.