Refunds and Withdrawal
The guarantee in brief
You have 14 days from the date of purchase to ask for a full refund of what you paid, without giving a reason.
It applies to the individual programmes and to both bundles, even if you have already watched lessons, downloaded the PDFs or started the WhatsApp guidance.
Why we offer this guarantee
The law allows the right of withdrawal to end when digital content is supplied immediately, and allows a charge for the part of a service already provided. We could use those exceptions. We choose not to.
How to ask
Email info@flowgrounded.com from the address you used to buy, with the word refund in the subject line. If you have the purchase reference, include it. It helps, but it is not required.
You can use the model on the Withdrawal Form page, but any clear statement will do, including an email in your own words.
What counts is the date you send the request, not the date we read it.
When you get your money back
We order the refund within 2 working days of receiving your request, and always within the 14 days the law requires.
The money goes back to the payment method you used to buy. It usually shows up 5 to 10 working days later, depending on your bank.
We always refund the full amount, including taxes. We do not deduct any fees or costs.
What happens to your access
Once the refund is processed, access to the lessons from the refunded purchase ends and the WhatsApp guidance, if there is one, is closed. You can no longer use the content and should delete any copies you have downloaded.
If you want to come back later, you can buy again at the price in force at that time.
After the 14 days
After this period we do not give refunds because you have changed your mind.
You always keep your legal rights if there is a lack of conformity: if a lesson does not open, is faulty or does not match its description, you are entitled to have it brought into conformity, to a price reduction or to end the contract.
If a technical fault on our side stopped you from accessing the lessons, we fix your access or refund you, even after the 14 days.
With the Guided Bundle, if we repeatedly miss the reply times, we refund the proportional part of the guidance, as set out in the Terms and Conditions.
Duplicate purchases and charges you do not recognise
If you paid twice for the same product by mistake, we refund the duplicate purchase in full, with no time limit.
If you see a charge marked FLOWGROUNDED on your statement that you do not recognise, email info@flowgrounded.com before opening a dispute with your bank. We identify the purchase on the same working day and, if the mistake is ours, refund it straight away.
Card disputes
A bank dispute takes weeks and ties up the money. An email to info@flowgrounded.com usually sorts everything out the same day.
If you open a dispute, we work with Stripe and your bank and provide the record of the purchase and of the access.